Cancellation & Refund Policy

1.Cancellation of services

1.1 Order cancellation

• Customers may cancel an order within twenty-four (24) hours of placement without incurring any fees or penalties.
• Cancellations requested after 24 hours are reviewed case by case. Approved cancellations may incur a fee to cover administrative and processing costs.

1.2 Subscription cancellation

• You may cancel your subscription at any time by contacting support or using the account-management tools on the platform. Any cancellation request must be submitted at least 48 hours before the next billing period.
• On successful cancellation you’ll receive a confirmation email — please keep it as proof of cancellation.
• No refunds are provided for partial use of subscription services or for unused time remaining in the subscription period.

1.3 Platform-initiated cancellation

We reserve the right to suspend, terminate, or cancel an account, orders, or services if the customer violates our Terms or applicable laws, is involved in fraudulent or unethical activity, or fails to pay fees owed. In such cases, no refunds are issued except where required by law, and the customer may be restricted from future access.

2.Eligibility for refund

Refunds may be issued, subject to review and approval, where:

• The service materially deviates from the description or agreed scope.
• The service was not provided as promised due to errors, omissions, or deficiencies that significantly impacted its purpose or value.
• The service was not provided within the agreed timeline, where the delay was not caused by the customer or by circumstances beyond our control (e.g. force majeure).

Customers must provide clear, verifiable documentation of the issue (e.g. communication records or service agreements). Refunds for partially completed services may be granted at our discretion, calculated by the proportion of work completed.

3.Refund request timeline

• Refund requests must be submitted within fourteen (14) days of the transaction date to be eligible.
• Requests beyond this timeframe may not be accepted unless exceptional circumstances apply, as determined by the Service Provider.

4.Exclusions from refunds

Refunds will not be granted for:

• Digital content that has been accessed, downloaded, or used.
• Services fully performed and accepted without prior complaint.
• Services that have been initiated and partially or fully rendered.
• Reasons unrelated to product or service quality, such as a change of mind.
• Cases where the customer violates our terms or engages in fraudulent or deceptive activity.

5.Refund procedure

To request a refund, contact us with your order ID or transaction reference, the reason for the request, and supporting documentation. Requests are reviewed within 5 business days of receipt. Once approved, refunds are processed within seven to ten (7–10) business days to the original payment method. The time for funds to appear depends on your payment provider or bank. Administrative fees, setup costs, or third-party charges are non-refundable except where the Service Provider is directly at fault.

6.Data privacy

As part of the refund process, we may collect and process personal information necessary to fulfill your request, handled securely and in accordance with our Privacy Policy.

7.Force majeure

Refunds or cancellations may be delayed or denied due to circumstances beyond our control, such as natural disasters, governmental restrictions, or other unforeseeable events.

8.Amendments

This policy may be updated at the Service Provider’s discretion to reflect changes in laws, regulations, or business practices. Significant changes will be communicated by email or on this page. Continued use of the platform after amendments constitutes acceptance of the updated policy.

9.Contact us

If you have questions about this policy or need help with a request, contact our support team. We’re committed to resolving your concerns promptly.